Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Quincy Newspapers Inc has an opportunity for an enthusiastic, innovative, passionate, positive and energetic person to join our corporate IT team.  We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Position Overview:

The role of Technical Support Specialist encompasses remote and local end-user support, back-up job completion monitoring, workstation setup, and general troubleshooting. .

Responsibilities:

   * Assist users with day-to-day issues ranging from application to hardware issues.

   * Achieve timely resolution of system related deficiencies and customer impacting problems.

   * Interact with team members regarding hardware/software rollout and support.

Skills and Abilities Preferred:

   * Strong working knowledge of Microsoft and Apple operating systems and applications.

   * Experience with the Citrix Meta frame, web-based applications, and trouble ticket systems.

   * Demonstrated sound problem solving & analytical skills.

   * Excellent communication skills.

   * Demonstrates strong customer relationship skills.

   * Able to travel on occasional overnight trips.

Professional Designation/Certification:

   * Associates degree in a related field and/or 2-3 years of extensive experience.

   * Cisco, Microsoft or A+ certifications would be an asset

Send resumes to Quincy Newspapers, Inc., Attn: M. Funk, 501 Hampshire Street, Quincy, IL  62301 or email mfunk@qni.biz.  (No phone calls please).